Privacy Policy Overview
Your information is handled with care and transparency
How We Collect Information
We gather information when you interact with our website, place orders, contact our team, or participate in feedback. This data helps us serve you better and improve our floral services.
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→Personal information like name, email, and phone number
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→Delivery addresses and order notes you share
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→Details about your floral purchases and usage
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→Website usage data and technical logs
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→Support requests or public feedback you provide
Information collection is for the sole purpose of fulfilling orders, customizing service, and maintaining site security in compliance with Malaysia’s privacy regulations.
How We Use Your Data
We only use collected data to process orders, improve service, respond to enquiries, and customize your experience on our platform.
Your data may also be used for internal analytics, fraud prevention, and necessary legal compliance as required.
Your Rights and Choices
You have the right to access, amend, or delete certain personal information. To exercise these rights, please contact our support team. We are committed to honoring your requests promptly.
Right of Access
Ask for details about your stored data
Right to Rectification
Request corrections to any inaccurate information
Right to Erasure
Ask for deletion under lawful circumstances
Right to Portability
Request a copy of your data for personal use
When Data is Shared
We only share your data with trusted service providers involved in processing orders, deliveries, or technical support. These parties must comply with our privacy requirements.
Personal information will never be sold to outside organizations. Sharing is limited to providers directly supporting our daily business activities.
Protecting Your Privacy
We use up-to-date security measures, including encryption and regular audits, to protect your data from unauthorized access or misuse.
Access to your personal information is restricted to authorized staff or partners who require it to fulfill their roles.
Questions or Concerns
Address: The Starling Mall, Lingkaran SV, Damansara Utama, Selangor 47400 Malaysia
Phone: +60 6-579 8405
Email: content@vibrolemantis.world